Undocumented ops is a risk you're already carrying
Most outages that hurt aren’t caused by missing technology. They’re caused by missing documentation. A server dies at 2 a.m. and the on-call engineer has never seen the system before. An auditor asks for evidence that patches ship inside the remediation window; you have no record. Someone leaves and six months of tribal knowledge walks with them. Every one of those failures was on your risk register — you just never wrote it down. ...